YN
Yenziwe N
1 reviews | Active since Mar 2015
19 Mar 2015, 11:37
No Response
I called MTN Today (19-03-2015) to blacklist my sim card and get a ref number for insurance purposes, I have tried to get a hold of the number *** , 173 , 808 for about 8 times without success, I am put on hold and cut off. This is utter nonsense. The service is appauling.
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MTN South Africa's replyOfficial
28 Mar 2015, 08:36Hello Pianda,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We apologise for the lapse in service resulting in long call waiting time. This was due to technical problems that we experienced, however, the matter has been resolved and you should have no further complaints in relations to this.
According to our records, the line has been suspended. Your reference number is ***.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We apologise for the lapse in service resulting in long call waiting time. This was due to technical problems that we experienced, however, the matter has been resolved and you should have no further complaints in relations to this.
According to our records, the line has been suspended. Your reference number is ***.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply28 Mar 2015, 08:36
Official
Hello Pianda,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We apologise for the lapse in service resulting in long call waiting time. This was due to technical problems that we experienced, however, the matter has been resolved and you should have no further complaints in relations to this.
According to our records, the line has been suspended. Your reference number is ***.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We apologise for the lapse in service resulting in long call waiting time. This was due to technical problems that we experienced, however, the matter has been resolved and you should have no further complaints in relations to this.
According to our records, the line has been suspended. Your reference number is ***.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,