1 reviews | Active since Jul 2016

13 Nov 2016, 23:23

No Response

<p>I wrote a complaint about 3 weeks ago,</p> <p>"I took out a 6 Gig data contract sim just over a month ago. The sim came with less than 2 Gigabyte of data for both night and day data. The initial deal is supposed to be 4 gigabyte night and 2 gigabyte day data, but again in the second month, i only got 2 gigabyte day and night data. I want my data, why am i paying for half what i am supposed to be getting? i tried your call centres, but no one actually attends to my calls. I sent MTN a message via facebook, it was just read and no reply. Can i please have someone explain to me what is going on"</p> <p>I got a reply and i believe this is the complaint number or something "REQ: ********** "<br />I rep**** minutes after the response with my number which they had requested, i am still waiting, it has been 3 weeks. Why must the consumer struggle with a service we are paying for? If i miss just one payment you will be on my neck maybe even threaten me with the legal route. Somebody give me answers please</p> <p> </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply15 Nov 2016, 20:45
Official

Thank you for your post

We sincerely apologize for any inconvenience you may have experienced with our service.

We will engage with the relevant department dealing with these matters to assist and resolve your problem accordingly, reference number: ***.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
REQ:***

Best regards,