CG
Catherine G
1 reviews | Active since Mar 2010
18 Sept 2016, 23:43
No Response
<p>I completed an online request for assistance through the MTN website. It provided a response to let me know that I could expect a 5 day delay before I get a response. 5 Days has turned out to over a month with no response. I need urgent assistance.</p>
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Replies (2)
MTN South Africa's replyOfficial
22 Sept 2016, 15:25Good Day Catherine
Thank you for your post.
Please accept our apologies for any inconvenience experienced.
Kindly be advised that as per our records the matter has been attended to on the 201-09-21, reference number ***.
We would like to assure you that we are actively working to improve our service levels.
Kind Regards,
Zukiswa
REQ:***
Best regards,
MTN South Africa's reply22 Sept 2016, 15:25
Official
Good Day Catherine
Thank you for your post.
Please accept our apologies for any inconvenience experienced.
Kindly be advised that as per our records the matter has been attended to on the 201-09-21, reference number ***.
We would like to assure you that we are actively working to improve our service levels.
Kind Regards,
Zukiswa
REQ:***
Best regards,
CG
Catherine G's updateReviewer Update
23 Sept 2016, 03:57Hi, I am not sure what you mean that it has been attended to? I wanted to cancel my contract. Please can someone email me.
CG
Catherine G's update23 Sept 2016, 03:57
Reviewer Update
Hi, I am not sure what you mean that it has been attended to? I wanted to cancel my contract. Please can someone email me.