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mittah M
1 reviews | Active since Apr 2012
07 Jul 2015, 09:51
NO RESPONSE - 02.06.2015
On 02.06.2015 i got ****** and they stole my cell phone , i have been up and down of MTN and Police Station trying to claim for the Insurance until it the claim was lodge on the 12.06.2015 with ref no ***5 since then no response has been given to me when i tried to contact the department it says they experiencing network problems. Don't know what to do anymore i got billed end of June and it looks like i will be billed again this months for a cellphone I don't even have and using and all my data and airtime will be forfeited. This is really frustrating can someone please give feedback
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MTN South Africa's replyOfficial
09 Jul 2015, 11:10Hello Siyanda12345,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in service delivery. It is not our intention to displease you in any way.
Kindly be advised that this matter has been escalated to the insurance administrators for urgent resolution. They will be in contact with you.
Once again please accept our apologies for the inconvenience.
Kind regards
Letumile
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in service delivery. It is not our intention to displease you in any way.
Kindly be advised that this matter has been escalated to the insurance administrators for urgent resolution. They will be in contact with you.
Once again please accept our apologies for the inconvenience.
Kind regards
Letumile
REQ:***
MTN South Africa's reply09 Jul 2015, 11:10
Official
Hello Siyanda12345,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in service delivery. It is not our intention to displease you in any way.
Kindly be advised that this matter has been escalated to the insurance administrators for urgent resolution. They will be in contact with you.
Once again please accept our apologies for the inconvenience.
Kind regards
Letumile
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in service delivery. It is not our intention to displease you in any way.
Kindly be advised that this matter has been escalated to the insurance administrators for urgent resolution. They will be in contact with you.
Once again please accept our apologies for the inconvenience.
Kind regards
Letumile
REQ:***