DM
Daphney M
1 reviews | Active since Nov 2015
21 Nov 2015, 10:03
No respond when calling regarding insurance claim.
I have been trying to contact mtn insurance claims since the 20th November and it's fustrating as I haven't get hold of any consulted.i have lost my tablet on my way home from work on the 20 November 2015 and I called the mtn to block my tab and sim and did so,they adviced me to contact the insurance but to no vail.im so angry because I'm paying for this insurance and when I need assistance there is no one to assist.this issue will make me think twice if I can continue using mtn.
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MTN South Africa's replyOfficial
23 Nov 2015, 10:16Hello Ma daph,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Insurance management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Insurance management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply23 Nov 2015, 10:16
Official
Hello Ma daph,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Insurance management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Insurance management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***