No respond, No service

Good day.

I sent a email 30 December 2017 to collections@mtn but sadly no reply.

I have a serious problem... Hope you will understand and assist.

I have a payment arrangement with you guys for the 3rd.

Unfortunately due to unforseen circumstances - ***** in my account has been cleared while I'm on holiday. My bank is investigating the matter and said that by 28th of Jan on the latest I will have all my money back. According to them the investigation takes up to 3 to 4 weeks.

I am pleading for you to please assist me with this. I will make a full payment of R8000 as soon as I get my money back.

Unfortunately my 3 phone lines is my source of income for January... I cannot work without it.

This was something out of my control.

I hope you will be able to assist me