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George T

1 reviews | Active since Nov 2011

30 Jan 2018, 20:32

No respond from mtn

Hi I'm on contract with Mtn which i upgraded last year around August and since after then i complaint to them that my data are depleted faster which they told me to write a letter to them and send certified copy of my I'd ask for URL statement which i did but up to date no response from them. I tried calling them they asking for same document but after no response and still.

0
Replies (4)
MTN South Africa
MTN South Africa's reply02 Feb 2018, 11:04
Official

Good day George,

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

Please send me the documents as per our telephonic discussion to ***

Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst

Best regards,

GT
George T's update04 Feb 2018, 21:01
Reviewer Update
What must i email exactly, only a letter requesting URL and copy of I'd?
GT
George T's update12 Feb 2018, 15:12
Reviewer Update
Hi i since emailed this this guy Kabelo from MTN all required documents as per our last conversation through the phone and up to date he didn't respond to me, I have tried to engage with him through his email but still no response please help me.
GT
George T's update16 Feb 2018, 04:56
Reviewer Update
I think now is high time i try the other options as I can see MTN doesn't take this matter serious and I think engaging with other options might help and will try and expose this so everyone can see how MTN is treating it's customers. I'm paying a lot and i can't wait for your contract to come to an end. I think i have been too loyal to you for long and now you take that advantage as your client.