LA
Lawrence A
1 reviews | Active since Jul 2015
23 Feb 2016, 15:57
No Responce to my Insurance Claim queries
Lost my phone, went through the full process and submitted my documents on Monday 15 Feb. Their own documents promise 24 hours turnaround. They email me, 'Due to a temporary issue that we are addressing, our current turnaround time is unfortunately up to 5 days'. Its 7 working days later and nothing. <br> 3 emails and many many phone calls, no response. Waited 12 minutes for their Insurance Call centre to answer. Listening to their adverts. Nothing.<br> Tried to speak to a manager - any manager. No luck.<br>
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
24 Feb 2016, 23:53Hello Lawrencejhb,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
The insurance claim has been approved as per reference number: ***, we have requested that you must be contacted for further assistance with the claim.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
The insurance claim has been approved as per reference number: ***, we have requested that you must be contacted for further assistance with the claim.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
MTN South Africa's reply24 Feb 2016, 23:53
Official
Hello Lawrencejhb,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
The insurance claim has been approved as per reference number: ***, we have requested that you must be contacted for further assistance with the claim.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
The insurance claim has been approved as per reference number: ***, we have requested that you must be contacted for further assistance with the claim.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***