JS
Jacques S
1 reviews | Active since Apr 2013
04 Mar 2016, 21:25
No responce from MTN direct after logging a compla
After I raised a complaint about unauthorised data bundle charges on my monthly bill, the call centre promised feedback within 7 days, another adviser stated that I would receive feedback within 48 hours. In total 2 complaints have been filed and to date I have not received any feedback from MTN. IT HAS BEEN MORE THAN 2 WEEKS. I also don't want someone to tell me that the extra charges are for data, I want to know why I am being charged for data EVEN AFTER RECIEVING 30GIG FOR FREE.
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MTN South Africa's replyOfficial
07 Mar 2016, 12:33Hello skip4609,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please share with us more detail as to which invoice you are referring to so we can assist.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please share with us more detail as to which invoice you are referring to so we can assist.
Regards
Thabelo
REQ:***
MTN South Africa's reply07 Mar 2016, 12:33
Official
Hello skip4609,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please share with us more detail as to which invoice you are referring to so we can assist.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please share with us more detail as to which invoice you are referring to so we can assist.
Regards
Thabelo
REQ:***