mS
michael S
1 reviews | Active since Feb 2015
14 Feb 2015, 16:43
No responce from customer service on wrong billing
Entered into a new top up contract with MTN in November 2014 taken out at MTN Greenstone. Contract clearly states payment to be R350.00 per month with no extras. Every month I am being overcharged. Contacted customer service on 3 occasions and have not had any response. 1st telephonically, 2nd via MTN at Greenstone and 3rdly via e-mail.<br> <br> Regards M Spinks
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MTN South Africa's replyOfficial
24 Feb 2015, 11:54Hello misty rose,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
regards
Thabelo
REQ:***
MTN South Africa's reply24 Feb 2015, 11:54
Official
Hello misty rose,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
regards
Thabelo
REQ:***