No Responce for Account enquiry
<p>I sent mail to ********** to enquire about the status of my account, they gave me reference no. ********** 9 and said my account was handed over to external attorneys DCCM ( ********** or ********** ).</p> <p>I called the number ********** , and spoke to a lady who said that they are not dealing with MTN accounts and advised me to call ********** .</p> <p>I called ********** and spoke to Sibusiso who confirmed that they have not received any account hand over from MTN.</p> <p>I sent mail on Mon 2016/11/28 8:21 AM to ********** asking them to help as no-one knows what happened to my account.</p> <p>To date I have not received any reply.</p> <p> </p>
Good day Lucas,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention.
As per our telephonic conversation, please note that your account is still with our internal Legal department and kindly be advised that I have sent a request to them, asking them to kindly please contact you on the ***1505 number ASAP to assist further with your account.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Good day Lucas,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention.
As per our telephonic conversation, please note that your account is still with our internal Legal department and kindly be advised that I have sent a request to them, asking them to kindly please contact you on the ***1505 number ASAP to assist further with your account.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***