CM
Craig M
1 reviews | Active since May 2015
27 May 2015, 09:54
No responce at all!
I have logged a claim online on 3 occasions, then faxed a claim form twice and still no response. I have called multiple times but after holding for nearly an hour at a time the call gets hung up. I have then logged a call with the \MTN Complaints Team"two weeks ago and still no response. I've been without a phone for more than 2 months now!<br> <br> Insurance claim ***<br> Complaints team Ref: MTN REQ:***. """
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Replies (1)
MTN South Africa's replyOfficial
03 Jun 2015, 09:46Hello CharlyMike,
We are truly sorry for any inconvenience caused and for the breakdown in service. It was never our intention to have dissatisfied you in any way.
We have now escalated the matter directly to the management team within our Insurance Department. We've requested them to contact you and resolve the claim as soon as possible.
Once again we do apologize for the breakdown in service.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the breakdown in service. It was never our intention to have dissatisfied you in any way.
We have now escalated the matter directly to the management team within our Insurance Department. We've requested them to contact you and resolve the claim as soon as possible.
Once again we do apologize for the breakdown in service.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply03 Jun 2015, 09:46
Official
Hello CharlyMike,
We are truly sorry for any inconvenience caused and for the breakdown in service. It was never our intention to have dissatisfied you in any way.
We have now escalated the matter directly to the management team within our Insurance Department. We've requested them to contact you and resolve the claim as soon as possible.
Once again we do apologize for the breakdown in service.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the breakdown in service. It was never our intention to have dissatisfied you in any way.
We have now escalated the matter directly to the management team within our Insurance Department. We've requested them to contact you and resolve the claim as soon as possible.
Once again we do apologize for the breakdown in service.
Regards
Tim
MTN Complaints Management Team: REQ:***