no responce at 24 hour call center

Since 29/04/15 til the 19/05/15 i have been strugling to get thru to the 24hour custermer help line on 808 for contract users. What happens is that the call gets droped every time i call to query a problem i have on my contract. My husband pho 173 which is for pre paid users and a c<br> arol told him that 808 call center staff are stricking and no one can help from there side to assist. m? wife had tried calling them on numourous times and they just said thry will put her thru and the call just gets dropped. The longer it takes for her to log her problem the longer itbwill take to sort out and in the end mtn will say tht it took to long to report so they cant sort it out. I feel this is bad customer service. Sone one could have told me that mtn contract department help line is on strike or they could have **** other arrangements other tgen saying they are expericing high caller volums. How are we to resolve a contract issue after normal hours. What will mtn do to compensate contract users and how will they resolve my problem if i Cant even tell them about my problem