JP
Jacqui P
1 reviews | Active since Dec 2010
20 Dec 2015, 21:29
No responce and terrible service
This whole ordeal started over 2 months ago and STILL MTN cannot resolve it. I have written on Hello Peter, tried to go through managers and yet NOTHING gets done. 2 months later I am still without my new cellphone and MTN doesn't do anything about it. All I need is a simple letter from MTN reflecting my IMEI number but this simple task seems to be to complex for MTN. I am disappointed and disgusted to say the least. Over 18 years with MTN but after this issue I will definitely NOT be renewing my contract with them or referring people to them.
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Replies (1)
MTN South Africa's replyOfficial
26 Dec 2015, 10:22Hello JacquiP1,
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.
Kindly be advised that I have spoken to Devashen and he says they are still trying to get the letter with your IMEI number and says it's taking long because they get invoices from the ware house but they are still trying to help you.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.
Kindly be advised that I have spoken to Devashen and he says they are still trying to get the letter with your IMEI number and says it's taking long because they get invoices from the ware house but they are still trying to help you.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Nompumelelo
REQ:***
MTN South Africa's reply26 Dec 2015, 10:22
Official
Hello JacquiP1,
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.
Kindly be advised that I have spoken to Devashen and he says they are still trying to get the letter with your IMEI number and says it's taking long because they get invoices from the ware house but they are still trying to help you.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.
Kindly be advised that I have spoken to Devashen and he says they are still trying to get the letter with your IMEI number and says it's taking long because they get invoices from the ware house but they are still trying to help you.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Nompumelelo
REQ:***