MV
Marius V
1 reviews | Active since Sept 2010
10 Feb 2015, 12:26
No responce
Got an issue with a R25 000.00 bill for July 2014 with *** and an issue that I was not able to roam while being overseas(had to use my colleague`s Vodacom phone) end Dec 2014/beginning Jan 2015 with ***. MTN feels this matters are settled but I disagree. On 26/01/2015 I send them an e-mail from their website(as the call center is ***********) to let them know about my dissatisfaction. I received an e-mail from MTN the 27th of January 2015 that they received my complaint and will come back to me within 5 working days. Well well, it is 11 working days today and still no feedback from MTN.
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MTN South Africa's replyOfficial
23 Feb 2015, 15:42Hello MariusV,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the billing management team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the billing management team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Best regards,
MTN South Africa's reply23 Feb 2015, 15:42
Official
Hello MariusV,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the billing management team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the billing management team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Best regards,