No respect for customers

<p>On the 28th of April MTN direct consultant did an upgrade on my line without my consent and deliverd a phone on the 5th of May 2016 which I did not take and did not sign the new contract.</p> <p>I reported this to MTN customer care on the 4th of May 2016 and they never got back to me.</p> <p>During May 2016 I was then still charged at an old contract amount.</p> <p>I questioned that again and asked for the line to be migrated to prepaid of which they rell me I will incur charges because the line is upgraded.</p> <p>Then they tell me to call MTN direct to cancel the upgrade of which I did and it was ignored and is still ignored to date.</p> <p>After all the follow ups and my complaints to all MTN deparments (MTN direct, customer care and retentions), still no one has bothered to even call me and ask me what is going on.</p> <p>On the 20th I follow up with customer care and MTN direct again ogf which I was cut off rudely.</p> <p>On the 21st of June I get a very rude email from MTN telling the upgrade story again.</p> <p> </p>