No respect for customers

Please if you consider to ever move to MTN then dont. Been a customer of theirs for 12 years and always got **** service but it was managable. Since the start of 2015 MTN started causing me loss of revenue(i run my own SME), bad service making me lose customers, not responding to my requests, line constantly drops, *****ing my carried over minutes, always passing the bucket to another department where you are just put on hold, false advertising where they promote 4G but the coverage is worse then edge and in general just leaving a bitter taste in a person's mouth. <br> <br> I have a R3000 a month account with them and it looks like i have to spend R20 000.00 before someone that has no formal education on the mtn processes will phone me again telling me that they will get back to me which in anycase never happens.<br> <br> Also dont think that you can go in store cause every store you go to tells you \ sorry but we are francises and we cant help you...we will have to get MTN to get back to you"guess what...that call never happens.<br> <br> Mtn hides behind their call centre and you can never actually speak to a manager to sort your problems out....<br> <br> """