1 reviews | Active since Mar 2014
No respect for customers
I have 4 reference numbers from you guys about the same issue...all it says that your reference numbers you issue to customers means nothing because my problem is still ongoing and I have not once received a call from anyone from mtn....<br> <br> The only thing you guys are very good at is disappointing customers....masters in that....I think if I run a survey I will find 100 's of dissatisfied customers that you guys have....<br> <br> Pls do some work today and sort out my problem.....*** / *** / #***9...don't stress it's not lots of work just 1 problem only lots of reference numbers from you guys....<br> <br> And please at least try to make your customers happy....spend little less money on advertising and a little more on customer satisfaction .....
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
According to our records your contract has been cancelled and converted to prepaid.A credit request of R370.00 (vat incl.) has been sent through to our billing department for the invoice dated 20th of June 2015 to be credited to you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
According to our records your contract has been cancelled and converted to prepaid.A credit request of R370.00 (vat incl.) has been sent through to our billing department for the invoice dated 20th of June 2015 to be credited to you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***