no resolution to vanishing airtime and data

Dear Tim from MTN customer complaints, <br> <br> Since your response to my complaint on Monday, no one has since contacted me to resolve this issue, I've received no phone call, email or any other communication from MTN.<br> <br> You stated that you're 'sorry' for any inconvenience caused, but this matter is not receiving any urgency from MTN. As per my original email on hellopeter, I indicated that I cannot use or recharge my phone in fear that the very same thing would happen.<br> <br> Now this to me is a huge inconvenience and extremely poor service and im still left stranded. <br> <br> Section 54- 1 (a) of the consumer protection act states that I as a consumer, have the right to demand \the timely performance and completion of services, and timely notice of any avoidable delay in the performance of the services\".<br> <br> I strongly believe MTN has failed me in this regard, more so because the lady who tried to help me at Greenstone MTN last friday, also sent an email to the Gauteng 173 customer service to which noone has responded to, that's a whole 6 days ago!<br> <br> I do not want to enforce any of the consumer protection laws, please get my issue sorted out fast! "