No resolution to my query

I have been trying to resolve the issue of not receiving additional airtime minutes for Dec '15, Jan '16 & Feb '16.<br> Each time I call, I am told that the previous agent did not log the correct query. So the query is logged again and I am told to call back in 72 hours when it should be resolved. Today's call is now the 5TH TIME that my query has to be logged, cos once again whoever logged it before, wasn't clear on what the query is.<br> <br> Number of queries logged:<br> 1st reference received on 08/02/16 - ***<br> 2nd reference received on 23/02/16 - REQ *** - attended to by Nazeer Martin<br> 3rd reference received on 24/02/16 - 600421 - attended to by Siphokazi. <br> 4th reference received on 29/02/16 - *** - attended to by Khaya<br> <br> I even emailed my query to Customer Service and just received the obligatory response that they are attending to the query.<br> <br> Frustrated and disillusioned doesn't even begin to explain how I am feeling but I will leave it at that.<br> I am to call MTN back in 72 hours again - I do hope someone comes back to me before then.<br>