No resolution to my queries.

On the 20/08/2020 i took out a MyMTNChoice 5Gig contract. I asked the agent selling the contract to me to put a limit on the account so that I do not get a surprise bill. I only want to use the 5 Gig and if it is done I don't want to incur any other costs.

On the November 2020 bill there was an extra R5454.76 (ex. Vat) amount on my bill. I asked them if I could listen to the recording, as I was 100% sure that I told the agent I don't want to be able to use any more data than I already pay for.

I sent them various emails on the 1st and 2nd of December 2020.

By January 15th 2021 I have not heard anything and sent a mail again. They told me it has been escalated to the ***** department.

By February 17th 2021 I have sent them a mail again. This time they told me it will get escalated to the complaints department.

It is now 16 March 2021. I have still not heard anything.

I don't know what to do anymore to get this issue resolved.