GL
Gareth L
1 reviews | Active since Jul 2015
14 Oct 2015, 15:36
No resolution to my problems for over 3 months
Reference Number: *** - case number ***2 : was logged weeks ago and responded to by Veronica REQ : *** stating they are working on resolving the problem. Three weeks later Nompumelelo REQ: *** replies that my reference number doesn't exist . <br> Guys come on I have been waiting for weeks for this to be resolved . Please can I rather cancel my 4 contracts with mtn . I cannot continue accepting this unprofessional service.<br> <br> I am not trying to be nasty, all I need is my value for money which I am not getting from mtn even though I pay monthly for a service. This issue was logged a month ago if not longer. Really guys... come on this is not a nursery school <br> <br> Thanks
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Replies (1)
MTN South Africa's replyOfficial
15 Oct 2015, 12:22Hello gary@24,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the coverage help-desk management team for urgent attention. They will investigate and revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the coverage help-desk management team for urgent attention. They will investigate and revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply15 Oct 2015, 12:22
Official
Hello gary@24,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the coverage help-desk management team for urgent attention. They will investigate and revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the coverage help-desk management team for urgent attention. They will investigate and revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***