NO RESOLUTION REGARDING MY REFUND

I made double payment due to my mobile app not processing the payment. At first the amount reflected in my banking app (R2339) but the next day it was not and I had thought it would go off. Being a loyal customer, I consulted my nearest branch which was Wonderboom and they advised that I still owe, I therefore made a payment there and there (R2340). The next day both payments went off.

I have been calling MTN 135 since Monday and no self service is available nor can I talk to a consultant. When I consult the branch near me they refer me to 135.

I have been loyal to MTN for over 7 years and hurt that this is the service i am getting.