No Resolution or Feedback on Query!

<p>I received my bundles and inclusive airtime value on the 14th of February as usual for my MTN contract. With minimal usage over the next 2 days I received an SMS at 3:45am on Thursday the 16th of February to inform me that my data bundle was depleted (You are depleting Data at Out of Bundle Rates! Save by dialing *141*2*999# to buy a Data Bundle or dial *141*2*13331# to buy a Daily 100MB Bundle for only R15!). This was followed by a 8:05am SMS which said "Y'ello! Please note that you have depleted your Inclusive Rand bundle for this billing period on 15/FEB/2017". I called MTN on the morning of the 16th of February to query this as I do not understand how my entire airtime balance of approximately R370 was depleted whilst I was asleep. The reference I received for my query is SMC/ ********** 1608. The MTN agent in their Business call centre said she had logged a request for my query to be investigated and that MTN would provide me with a spreadsheet detailing the usage that depleted my Airtime bundle and this would be sent to my billing email address. No email received to date. Called in again on friday the 17th, and was advised that MTN are still investigating. Called in today again, Monday the 20th, advised that my query has been closed, and that I will only receive feedback after the 13th of March!!!!!????!!!!!! I need feedback now! How is it possible that I cannot get an answer from MTN about what my airtime was used on? I refuse to wait 3 weeks to get a response! I am incuring out of bundle costs at the moment and I would like to know why! How can 1 of your agents give tell me I will receive feedback in a day or 2 and the next agent say I must wait 3 weeks???!!!!!</p> <p> </p> <p>I expect feedback before COB today else I will be posting this complaint on your Social Media Pages.</p> <p> </p> <p>Regards</p>