AC
Andrea C
1 reviews | Active since Nov 2015
07 Jan 2016, 16:12
NO RESOLUTION ON PROMO FEE
I am still waiting for MTN to respond to my enquiry regarding my account where I am being charged a promo fee on UYO account. The last email correspondence was on 11/12/15 and since I have got no feedback from the ***** department. <br> <br> I am still being charged a promo fee on my account yet I do on have a new handset. This has been happening since the change of contract in June 2015. I have filled all the necessary requirements and procedures, with still no resolution. My account is debitted of R789 every month and this needs to come to an end! Please assist. Reference number ***3 and ***2
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MTN South Africa's replyOfficial
07 Jan 2016, 17:57Hello Andrea Christmas,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that the promo fee service has been removed due to bring your own device.
The credit has been granted for the promo fee service charges and the promo fee service has been removed.
Please allow +-2-3 working days for the credit to reflect on the account, you may use the credit against the next MTN invoices or you can request for the credit to be refunded back to your bank account.
REQ:***.
Kind regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that the promo fee service has been removed due to bring your own device.
The credit has been granted for the promo fee service charges and the promo fee service has been removed.
Please allow +-2-3 working days for the credit to reflect on the account, you may use the credit against the next MTN invoices or you can request for the credit to be refunded back to your bank account.
REQ:***.
Kind regards,
Alice van der Merwe
***
MTN South Africa's reply07 Jan 2016, 17:57
Official
Hello Andrea Christmas,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that the promo fee service has been removed due to bring your own device.
The credit has been granted for the promo fee service charges and the promo fee service has been removed.
Please allow +-2-3 working days for the credit to reflect on the account, you may use the credit against the next MTN invoices or you can request for the credit to be refunded back to your bank account.
REQ:***.
Kind regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that the promo fee service has been removed due to bring your own device.
The credit has been granted for the promo fee service charges and the promo fee service has been removed.
Please allow +-2-3 working days for the credit to reflect on the account, you may use the credit against the next MTN invoices or you can request for the credit to be refunded back to your bank account.
REQ:***.
Kind regards,
Alice van der Merwe
***