No resolution and no allocation of funds

This complaint is 2 fold:<br> <br> 1) Despite sending a proof of payment through to various people at MTN since November, the allocation has STILL not been made. This proof of payment has been sent through no fewer than 6 (SIX) times. I have called on almost a weekly basis since November with no joy so no, Ayanda (who responded to my last Hello Peter post) My account is not billed in arrears, it is your department that cannot allocate a payment despite all of the necessary info being provided. Latest reference number for this fiasco is REQ:***. Please ensure that this is sorted ASAP because I have been working for a third of a year with no help from your company. <br> <br> 2) Last reference for the second part of this travesty is REQ:***. MTN unilaterally renewed my contract despite several telephone conversations to the contrary. I specifically indicated (as early as November) I did not wish to renew and then MTN further debits my account for the device (which is already fully paid for) as well as the data that came with the contract. This is clear contravention of the Consumer protection Act. <br> <br> Come on MTN, pull up your socks!!!