SC
Susan C
1 reviews | Active since Mar 2015
05 Mar 2015, 12:38
No resolution
MTN telephonically renewed my cell phone contract in September on a NO PHONE basis. I was advised a reduced monthly charge & I have checked with MTN Tygervalley Branch that the basic charge should be R69.00. I advised the caller that I did not want any data. Since I have now retired I put an enquiry with MTN 3/2/2015 and received a response that they would call for the tape recording. Since then I have sent at least 8 reminders & other than an automated response I have not heard from anyone.<br> The reason for the delay in my enquiry since renewal is that I have retired and now have time to take note of my affairs. Will someone from MTN take ownership of my enquiry & respond.
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Replies (1)
MTN South Africa's replyOfficial
16 Mar 2015, 14:34Hello Hofmeyer62,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Best regards
Mantoa
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Best regards
Mantoa
REQ:***
Best regards,
MTN South Africa's reply16 Mar 2015, 14:34
Official
Hello Hofmeyer62,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Best regards
Mantoa
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Best regards
Mantoa
REQ:***
Best regards,