No repsonse from MTN Insurance

<p>Ive been trying to get through to the MTN Insurance line for the past 2 weeks now but have had no luck. The number they provided me with is ********** 084. I hold on for approximately 45 - 60min then my call gets disconnected. Ive sent an email to ********** got an automated response informing me that it will take up to 5 working days for someone to get back to me. Its been 9 working days now and no one has bothered to get back to me. I sent my first email on the 13th June 2016 and secone email on the 22nd.</p> <p> </p> <p>Could somone please just call me!!!</p> <p> </p> <p>I have been paying for insurance on my device for a year now and when I took it in for repairs I got a message 3 weeks later to say it would cost me R720 to repaire.</p> <p> </p> <p>All I want to know is what is wrong with the device and why is insurance not covering this?</p> <p>The least MTN can do is to give their clients a courtesy call informing them on on the status of their requests. Dont send out an sms and then not be available when the client actually has a query.</p> <p> </p> <p>This is really bad customer service!</p> <p> </p> <p> </p> <p> </p>