NO REPSONSE

I WANT TO CANCEL MY CELLPHONE CONTRACT WITH MTN AND HAVE CALLED THE CALL CENTRE NUMEROUS TIMES. I HAVE REQUESTED A CANCELLATION FEE TOTAL AND BANKING DETAILS. THE CALL CENTRE JUST STATES THAT THE RETENTIONS DEPARTMENT WILL CONTACT ME WITHIN 72 HOURS BUT NO ONE PHONES ME BACK. APPARENTLY THERE IS NO CONTACT DETAILS FOR THE RETENTIONS DEPARTMENT.<br> <br> TO DATE ALL I HAVE RECEIVED WAS A MAIL ASKING WHY I WANTED TO CANCEL MY CONTRACT. I REP**** TO THIS MAIL AND REQUESTED THE CANCELLATION FEES URGENTLY BUT STILL NO REPLY.<br> <br> THE SERVICE IS REALLY BAD AND I FEEL THIS IS UNACCEPTABLE AS I SHOULD BE ABLE TO GET HOLD OF SOMEONE TO CANCEL MY CONTRACT.<br> <br> WHY MUST ONE ALWAYS GO OVER TO THE EXTREME TO GET SOME SERVICE FROM MTN??????<br> <br> THE NUMBER IN QUESTION IS ***<br> <br> LAST REF NO ***