BM
BAREND M
1 reviews | Active since May 2015
11 May 2015, 16:00
NO REPORTS / RESPONSE / REACTION / SERVICE
Account MTN A*** Broadband 2GB refers:<br> <br> - Invoice (#E***) for R1,419.82. Contract amount is R99.00 per month.<br> - An online query was lodged with MTN Active on the 10/04/2015 for a URL report [#***] - no reaction / response up to now.<br> - Complaint was lodge with MTN call centre for a \data analysis"in middle April 2015 - no response.<br> - On Monday and Tuesday (04/05/2015 and 05/05/2015) there were no answer from the call centre (808) - line was cut off when 0 was pressed for an operator.<br> - Mr. Steven Archer from MTN Cape Road was contacted on Monday 04/05/2015. On Tuesday"
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Replies (1)MTN South Africa's replyOfficial
13 May 2015, 16:26Hello BJMathee,
Thank you for your post. We sincerely apologize for the frustration caused.
We have requested that our teams assist speedily. Apologies for the delays.
We value our customers and ask you to please feel free to continue to provide feedback about our services.
We look forward to improving on the service delivery.
Regards,
MTN SA
REQ:***
Thank you for your post. We sincerely apologize for the frustration caused.
We have requested that our teams assist speedily. Apologies for the delays.
We value our customers and ask you to please feel free to continue to provide feedback about our services.
We look forward to improving on the service delivery.
Regards,
MTN SA
REQ:***
MTN South Africa's reply13 May 2015, 16:26
Official
Hello BJMathee,
Thank you for your post. We sincerely apologize for the frustration caused.
We have requested that our teams assist speedily. Apologies for the delays.
We value our customers and ask you to please feel free to continue to provide feedback about our services.
We look forward to improving on the service delivery.
Regards,
MTN SA
REQ:***
Thank you for your post. We sincerely apologize for the frustration caused.
We have requested that our teams assist speedily. Apologies for the delays.
We value our customers and ask you to please feel free to continue to provide feedback about our services.
We look forward to improving on the service delivery.
Regards,
MTN SA
REQ:***
