HM
Hendrik M
1 reviews | Active since May 2011
29 Jun 2015, 12:24
No reply to termination request..
Good day, I wish to terminate my contract with MTN and as instructed I gave notice 30 days in advance from the contract expiration date on June 18th, I have however not received any confirmation on the request. The request was sent to customer care and I followed up on June the 25th, 26th and today on the 29th. I can only assume that this is a method app**** by MTN to extend the contract involuntarily. Please could you assist as it seems that one first needs to complain before anything is done. Regards, Hendrik
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MTN South Africa's replyOfficial
07 Jul 2015, 12:27Hello Project I,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
According to your E-mail, your query has been resolved.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
According to your E-mail, your query has been resolved.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Best regards,
MTN South Africa's reply07 Jul 2015, 12:27
Official
Hello Project I,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
According to your E-mail, your query has been resolved.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
According to your E-mail, your query has been resolved.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Best regards,