No reply to emails - cancellation
<p>It is terrible that MTN staff like Gareth Weppenaar from MTN Retentions and Ellen Magagula from MTN Returns just do not reply to emails ... I have sent Gareth 5 emails and not a single email received a reply.... Gareth promised to cancel any new invoice produced whilst they still work on my cancellation (Cancellation ref ********** , Account A ********** ), but now replies to none of my emails.... Ellen keeps asking the store where my device is but the store keeps telling Ellan my device has been returned!!... I just cannot get away from MTN.. you are like the Mafia! please just cancel! Please reverse the latets invoice that was produced and please confirm that no further debit order will be deducted! Why is your service so poor?? MTN is such a pain to deal with. contact me on ********** 112... I want to be done with MTN once and for all.</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Best regards,