No reply re. contract cancellation since 15 Jan

Item: MTN South Africa
Rating: 2
Author: Kim E

Have sent numerous mails requesting cancellation of contract at the end of Jan and have received NO response at all. Mail sent: 15 January 2016 Again on 25 January 2016 And again today, 4 February 2016. Certainly makes me more determined to cancel contract and never ever use MTN again.

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Replies (1)

MTN South Africa's replyOfficial

04 Feb 2016, 16:30

Hello Andrasan,

Thank you for bringing this matter to our attention.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Please note that we have escalated your query to our Retentions team for urgent attention.They will revert to you with feedback and a way forward.

We trust that you find the above in order.

Kind Regards
Zukiswa
REQ:***

MTN South Africa's reply04 Feb 2016, 16:30

Official