1 reviews | Active since Feb 2014
no reply on Upgrade inquiry
I have sent numerous emails requesting to find out if I am eligible for an early upgrade. Due to my phone being misplaced and the insurance refusing to pay out due to some "NEW" policy I requested for an early upgrade however till date I have not heard anything, the website says i can only upgrade in the 10th month.. i therefore request if i can get an early upgrade. ********** 993
Good day Henri,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that your contract termination date is 12/05/2019. This would mean that the earliest date that you are able to upgrade is 13/01/2019. With regard to insurance on your line. The service was not paid for, so we cannot replace your handset.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
Good day Henri,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that your contract termination date is 12/05/2019. This would mean that the earliest date that you are able to upgrade is 13/01/2019. With regard to insurance on your line. The service was not paid for, so we cannot replace your handset.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,