MS
Marc S
1 reviews | Active since Dec 2015
04 Dec 2015, 13:27
No reply on cancellation request
I requested that all my MTN contracts be cancelled on November 27 - I received an email confirming receipt of my documents with *** stating that they would contact me within 3 business days with feedback. This did not happen<br> <br> Today I have spent hours on hold on 808 and 809 numbers waiting without any response from the call center. <br> <br> What does one have to do to get feedback from MTN?
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MTN South Africa's replyOfficial
09 Dec 2015, 11:51Hello MdeSmidt,
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the SME AND CORPORATE CUSTOMER CARE for assistance.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the SME AND CORPORATE CUSTOMER CARE for assistance.
Kind Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply09 Dec 2015, 11:51
Official
Hello MdeSmidt,
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the SME AND CORPORATE CUSTOMER CARE for assistance.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the SME AND CORPORATE CUSTOMER CARE for assistance.
Kind Regards
Nompumelelo
REQ:***
Best regards,