1 reviews | Active since Dec 2016
no reply on account query
good day mtn
before my ********** 298 number was migrated there was r750 credit on my account.My number is npw prepaid but I was not refunded that money..I spoke to a call agent she said 24h but still nothing.I have so sent numerous emails with no reply.
please advise whats going on
Thank you for your post,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
As per our telephone conversation please be advised that an urgent request have been logged to our banking department to process the refund,it should take within 3 to 5 working days.
regards
mike
Complaints Management Team
Reference Number: ***5
Best regards,
Thank you for your post,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
As per our telephone conversation please be advised that an urgent request have been logged to our banking department to process the refund,it should take within 3 to 5 working days.
regards
mike
Complaints Management Team
Reference Number: ***5
Best regards,