NO REPLY - NO SERVICE

<p>I wrote the following review just over a week ago and only received a courtesy reply, but nothing has been done further.</p> <p>On 13.01.2017 I was delighted to hear the Fri-YAY deal over the radio stating that you get 50gig data and 10 000 MTN to MTN minutes for the full 24 month term of your contract if you sign up "today if you sign up for one of the selected deal. SO, that's what I did. I went into MTN Herm**** and enquired if it would be possible to port my Vodacom number to MTN for this deal (as my Vodacom contract had ended in Aug 2016 and I had just let it continue until I found a phone/deal combo that I liked) the friendly consultant said yes and we started the process. I selected the iPhone SE on the My MTN Choice +S, which was one of the Fri-YAY deals on offer.</p> <p>The phone was out of stock and the consultant said he would order one for me. Three weeks later there had been no availability and I asked what the other options were and decided on an iPhone6s.</p> <p>On 04.02.2017 the gentleman at MTN herm**** said I could come and collect my phone. I went in the next day and asked to get the phone where the lady in store said the gent helping me was off and that I would have to come back the next day, as she couldn't help me. I was shocked! I asked for the manager and she walked into the store seconds later. I asked of she could assist and she said yes. She then proceeded to her office and from there yelled at the lady in front to start the paperwork (so indeed she could assist!!!). I started signing the paperwork, until I noticed an "083..." number on the pages and asked what it was. The lady (now) assisting said that it was my new number. I told her that I had requested an number port, in order to retain my number. She called the manager and they said they couldn't do anything for me now. I left the store laughing at the lack of competence and service. I told my wife what had happened and she said I should just drop it and go get a phone at Vodacom, but I told her I was adament to get that Fri-YAY deal with all of its glorious data monthly.</p> <p> </p> <p>The next 6 weeks were absoulte TORTURE! The manager had to send back the phone and sim that they (wrongfully) activated for me with the MTN number and she told me it wasn't an easy process. After about two weeks this had been done, and my application had to be resubmitted. I was constantly on the phone and also in the shop ,but apparently my limit was now used up and they couldn't put through the device again (I still don't completely understend). I was phoning MTN requesting a limit increase (bit all they did was increase the call limit on my other MTN number, that my wife uses).</p> <p>At the beginning of March I went into the MTN Herm**** store and (very graciously) said I wasn't leaving the store until we sort this out. My sales consultant said he had tried everything, but I should try again calling MTN, was on the phone with MTN customer service and the lady said she couldn't increase my (cellphone purchasing) limit over the phone, but the sales consultant had to do it. URGH!!!!!!!! I handed the phone to him and they spoke. He proceeded to send an email to some department requesting the increase. I told him that he would phone me back at the end of the day and report back - which he did (the guy was really not bad I have to say).</p> <p> </p> <p>In the week starting 13 March I received a call from the sales guy at MTN Herm**** saying that they received a iPhone SE in stock! I was elated ! He also said that my credit was enough to get it through, without an increase. </p> <p> </p> <p>On FRIDAY 17 March (three months and 4 days after I initially signed up) I received my beautiful iPhone SE. They said in store that I had to wait until my Vodacom phone lost signal before I switched on the new phone and that the FRI-YAY bundles would take about a week to activate, but the 2gig standard data and 30gig once-off LTE data would be there to get me through untill then. Later that evening my Vodacom phone lost signal and I proceeded to put on my MTN phone. I was chuffed that I got LTE reception at home and proceded to download all of my apps, music etc. 8am the next morning I received a message stating that I had exceeded my " credit limit of R504.00 Your services have now been suspended for outgoing calls". I couldn'y believe that as I had a limit of R0.00 set, so that I could not receive an additional bill and how I could have spent that amount of money over night??? So I called MTN Herm**** and left a message. Later that day my services were activated again, but on my MTN app it reflects on my balance.</p> <p> HERE'S THE KICKER!</p> <p>To this day I still haven't received my FRI-YAY bundles and it's almost a month later! How on earth?!?! I have been on the phone with customer service and even sent a message throuh the MTN app and nothing... I WANT MY BUNDLES AND I WANT THEM NOW MTN! I have been patient and polite and endured a lot, but am now done. I demand that I receive those bundles before 13.04.2017 and also a few complemantary months on the network for all of the inconvienice caused as well as a refund of all the data I have had to buy up until now.</p> <p>Many Thanks</p> <p>Wihan Brink </p>