TN
Tutu N
1 reviews | Active since Mar 2015
08 Mar 2016, 09:51
no reply from MTN insurance after 2month old claim
I submitted a claim for a damaged handset with MTN insurance on the 27th of January 2016 and I got no reply for about a month and then I submitted another one on the 27th of February and I got an email back telling me my issue will be attended to within 5 days and to this day I am still waiting. I am very displeased with MTN's services. <br>
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MTN South Africa's replyOfficial
08 Mar 2016, 15:06Hello MisterPresident,
Thank you for your post.
Apologies for the lapse in service and inconveniences that you experienced as a result of this.
Kindly be advised that the matter has been escalated to the Insurance department for urgent attention.They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Thank you for your post.
Apologies for the lapse in service and inconveniences that you experienced as a result of this.
Kindly be advised that the matter has been escalated to the Insurance department for urgent attention.They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
MTN South Africa's reply08 Mar 2016, 15:06
Official
Hello MisterPresident,
Thank you for your post.
Apologies for the lapse in service and inconveniences that you experienced as a result of this.
Kindly be advised that the matter has been escalated to the Insurance department for urgent attention.They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Thank you for your post.
Apologies for the lapse in service and inconveniences that you experienced as a result of this.
Kindly be advised that the matter has been escalated to the Insurance department for urgent attention.They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***