ST
Sareta T
1 reviews | Active since Apr 2013
13 May 2015, 12:36
No reply / follow up
Submitted a claim on the 17th April - broken cellphone screen, since then have submitted two more times - but with no response. Phone but do not get through after you have been on hold for 30-40 minutes they cut you off - have phoned numerous times. Got through to a call centre person last week Thursday who promised it will be sorted out before 5pm - it is a week later a still no response!!!!!! Tried numerous times again to phone but with no luck!!!
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Replies (1)
MTN South Africa's replyOfficial
20 May 2015, 13:34Hello saretathomas,
Hello saretathomas,
We are truly sorry for the delay with the insurance claim and for the delayed response to your post.
We have now perused your account and can confirm that your insurance claim was processed and approved. A pay-out amount of R2349.00 will be paid out for your device to be repaired via iFix.
***....REPAIR CLAIM VIA IFIX - JOB CARD:PT2975 - ***8
Regards
Tim
MTN Complaints Management Team: REQ:***
Hello saretathomas,
We are truly sorry for the delay with the insurance claim and for the delayed response to your post.
We have now perused your account and can confirm that your insurance claim was processed and approved. A pay-out amount of R2349.00 will be paid out for your device to be repaired via iFix.
***....REPAIR CLAIM VIA IFIX - JOB CARD:PT2975 - ***8
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply20 May 2015, 13:34
Official
Hello saretathomas,
Hello saretathomas,
We are truly sorry for the delay with the insurance claim and for the delayed response to your post.
We have now perused your account and can confirm that your insurance claim was processed and approved. A pay-out amount of R2349.00 will be paid out for your device to be repaired via iFix.
***....REPAIR CLAIM VIA IFIX - JOB CARD:PT2975 - ***8
Regards
Tim
MTN Complaints Management Team: REQ:***
Hello saretathomas,
We are truly sorry for the delay with the insurance claim and for the delayed response to your post.
We have now perused your account and can confirm that your insurance claim was processed and approved. A pay-out amount of R2349.00 will be paid out for your device to be repaired via iFix.
***....REPAIR CLAIM VIA IFIX - JOB CARD:PT2975 - ***8
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,