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cherie F

1 reviews | Active since Oct 2010

10 Dec 2018, 06:46

No reply contract dispute

Still no reply frm MTN. STILL NO RECTIFYING OF MY ONGOING CONTRACT ISSUE STILL NO AUDIT AA REQUESTWD STILL NO ONFORMATION AS REQUESTED

Mtn is not a reliable company!!! Does not comply to consumer board standards

0
Replies (3)
MTN South Africa
MTN South Africa's reply10 Dec 2018, 09:42
Official
 Good day  Cherie
 
 Thank you for taking the time to raise your concerns with MTN.

 I will be investigating this for you.
 
 I will keep you updated.
 
 Warm Regards 
 Renall Chetty
 Complaints Management Team 

Best regards,

MTN South Africa
MTN South Africa's reply18 Dec 2018, 07:55
Official
Good day Cherie 

I have checked your billing records and can confirm you were billed correctly. 

If you would like to view this monthly, you may load itemized billing at additional fee of R18.86. 

This will give you all your records and you will be able to see where your minutes are being used. 

 Warm Regards 
 Renall Chetty
 Complaints Management Team 

Best regards,

cF
cherie F's update02 Jan 2019, 09:57
Reviewer Update
Good day Chantall Thanks for the reply . I however ASKED FOR A AUDITED REPORT IF MY CONTRACT SINCE INCEPTION. AWAITING IT still.