AL
Anne-Marie Lucas
1 reviews | Active since Apr 2015
26 May 2015, 16:59
No Reply at Service Centre
My tablet which I had for one week broke. We live in Gansbaai, so had to drive back to Cape Town, 169 km, to hand it in for repairs. We received an sms with the Service Request no: *** and the I-MEI number and a phone number to call, which will be free from an MTN line: ***. Upon dialing the number various times of the day, a voice message greet you and call out the office hours and say Goodbye and disconnect you, despite me calling within their hours! Upon phoning the branch, they refer us back to service centre! How am I suppose to know where my tablet is? What form of compensation will I get on the contract?
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MTN South Africa's replyOfficial
03 Jun 2015, 14:52Hello Lucasa,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Unfortunately we are unable to provide the progress on the repairs or track the whereabouts of the phone due to the strike action at MTN, some of the operational departments have been affected specifically the repair centres. At this stage we cannot provide a turn around time as to when the device will be dispatched.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Unfortunately we are unable to provide the progress on the repairs or track the whereabouts of the phone due to the strike action at MTN, some of the operational departments have been affected specifically the repair centres. At this stage we cannot provide a turn around time as to when the device will be dispatched.
Thank you
Wenzile Masina
REQ:***
Best regards,
MTN South Africa's reply03 Jun 2015, 14:52
Official
Hello Lucasa,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Unfortunately we are unable to provide the progress on the repairs or track the whereabouts of the phone due to the strike action at MTN, some of the operational departments have been affected specifically the repair centres. At this stage we cannot provide a turn around time as to when the device will be dispatched.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Unfortunately we are unable to provide the progress on the repairs or track the whereabouts of the phone due to the strike action at MTN, some of the operational departments have been affected specifically the repair centres. At this stage we cannot provide a turn around time as to when the device will be dispatched.
Thank you
Wenzile Masina
REQ:***
Best regards,