NB
Nicola B
1 reviews | Active since Jul 2015
10 Jul 2015, 11:11
NO REPLY AT CALL CENTRE
I made a payment on 30.06.2015 to ABSA. I received an SMS from MTN saying that my Proof of payment had been received.<br> I received an SMS a few days late saying that my account was overdue and that payment had not been received.<br> I could not get through to the CALL CENTRE.<br> today I received an SMS again saying that my phone will be suspended to non payment.<br> I phoned only to hear a message that the CALL CENTRE is closed and my call gets cut.<br> It is 11 days since my payment.<br> <br> this has got to be a JOKE.<br> MTN PLEASE RESPOND!!!
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MTN South Africa's replyOfficial
21 Jul 2015, 09:56Hello keemeljus,
We are truly sorry for any inconvenience caused and for the delayed response.
We've now perused your account and see that the overdue amount has been paid up. Kindly note that your payment method is set to cash and as a cash paying customer you have 21 days from your invoice date to make a payment on your account as the account will automatically be barred for outgoing communication.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response.
We've now perused your account and see that the overdue amount has been paid up. Kindly note that your payment method is set to cash and as a cash paying customer you have 21 days from your invoice date to make a payment on your account as the account will automatically be barred for outgoing communication.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply21 Jul 2015, 09:56
Official
Hello keemeljus,
We are truly sorry for any inconvenience caused and for the delayed response.
We've now perused your account and see that the overdue amount has been paid up. Kindly note that your payment method is set to cash and as a cash paying customer you have 21 days from your invoice date to make a payment on your account as the account will automatically be barred for outgoing communication.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response.
We've now perused your account and see that the overdue amount has been paid up. Kindly note that your payment method is set to cash and as a cash paying customer you have 21 days from your invoice date to make a payment on your account as the account will automatically be barred for outgoing communication.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,