JB
Jann B

1 reviews | Active since Apr 2012

07 Dec 2015, 15:02

NO REPLY AT ALL FROM CUSTOMER SERVICE

EXACT EMAIL SENT TO MTN 4 TIMES AFTER CALLING THEM TO RESOLVE THIS Ref:- REQ***<br> <br> Airtime has disappeared!<br> <br> 26th Nov - R180 & R85 loaded WITH DATA - I STILL HAVE DATA (so it's not internet usage)<br> <br> 27th Nov - R180 loaded<br> <br> 27th Nov - R180 sent to my phone from a Vodacom number<br> <br> Every time I tried to make a call on these days a recorded message saying I don't have airtime came up. <br> <br> My airtime was only loaded again when my contract kicked in.<br> <br> THIS NEEDS TO BE RESOLVED OR I WILL PORT TO VODACOM QUICKER THAN YOU CAN READ THIS MESSAGE<br> <br> Nuts that all I have is the sound of crickets and silence from MTN. How do these companies survive with such bad service??<br>

0
Replies (1)
MTN South Africa
MTN South Africa's reply10 Dec 2015, 16:06
Official
Hello A Client,

Thank you for your post.

We sincerely apologize for any inconvenience you may have experienced with our service.

Please refer back to the CDR report sent to you via email.

Kind Regards,

Alice van der Merwe

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