MW
Marlyse W

1 reviews | Active since Aug 2011

07 Jul 2015, 11:52

No reply

Last week Thursday 4th July, I ordere my new upgrade, They explained to me of the costs involved which I understood, I have not yet received my new upgrade but being charged that my billing is sitting on over 600 bucks!<br> <br> I've emailed so many times to the customer services as I need an explanation and even posted on Facebook, I inbox as MTN requested and no response. Now I'm sitting on the phone *** for the last 10 minutes and knowone is answering.<br> <br> I need my account recitified as I know what is suppose to be charged!<br> Im really dissapointed in MTN.<br>

0
Replies (1)
MTN South Africa
MTN South Africa's reply14 Jul 2015, 10:56
Official
Hello marlysewood,

Thank you for your comments and please accept my apologies for the delay in reverting to you with a response and for any inconvenience caused. Please be advised that your query has been transferred to the relevant functional unit for resolution.

Warm regards,
Makhanani
MTN Service Provider
REQ:***

Best regards,