EE
ESSOP E
1 reviews | Active since Oct 2013
10 Jun 2015, 11:02
NO REPLY
I COMPLAINED TO MTN THAT I HAVE NOT RECEIVED MY STATEMENTS FOR THE PAST SIX MONTHS ON THE 27/05/2015 AND RECEIVED A REPLY FROM THEM THE SAME DAY WITH THE REF.NO *** THAT THEY WILL GET BACK TO ME, UP UNTIL TODAY NOBODY CALLED ME TO SORT THE PROBLEM OUT.
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Replies (1)
MTN South Africa's replyOfficial
12 Jun 2015, 11:06Hello essopessa,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the Billing department for urgent attention and to contact you directly with feedback and a way forward.The reference number for the Billing enquiry is Request ***
Please be patient when you don't get a quick response, there is a shortage of staff because of the strike.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the Billing department for urgent attention and to contact you directly with feedback and a way forward.The reference number for the Billing enquiry is Request ***
Please be patient when you don't get a quick response, there is a shortage of staff because of the strike.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Best regards,
MTN South Africa's reply12 Jun 2015, 11:06
Official
Hello essopessa,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the Billing department for urgent attention and to contact you directly with feedback and a way forward.The reference number for the Billing enquiry is Request ***
Please be patient when you don't get a quick response, there is a shortage of staff because of the strike.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the Billing department for urgent attention and to contact you directly with feedback and a way forward.The reference number for the Billing enquiry is Request ***
Please be patient when you don't get a quick response, there is a shortage of staff because of the strike.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Best regards,