CM
Claire M
1 reviews | Active since Aug 2015
11 Mar 2016, 09:03
NO REPLACEMENT CELLPHONE AFTER A WEEK AND A HALF
I am a brand new customer to MTN and took a contract out with them. Unfortunetly, The Blackberry Leap received in the sealed box, switched off over night and is unable to re-start. The red light for charging also doesnt shine when on charge. I went to an MTN shop to see if they could assist and they said I should rather just sent the cell back as it was still in the 7 days of receiving the phone. I am now paying for a contract that I cant use because I do not have the cell. The call centre though professional just cannt assist with the matter. I just want a new Blackberry Leap ASAP as I returned the goods in time and I just want the use of my contract.
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MTN South Africa's replyOfficial
14 Mar 2016, 11:04Hello cmyburgh70,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our MTN Direct division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our MTN Direct division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
MTN South Africa's reply14 Mar 2016, 11:04
Official
Hello cmyburgh70,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our MTN Direct division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our MTN Direct division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo