1 reviews | Active since Apr 2013
No repayment on double billing
MTN is unproffesional and inconsiderate in their service, I lad a complaint on here over 3 weeks ago about being debited 2+ more than my contract amount, 3 weeks later I still do not have a refund on my account instead today I was told from today it will take about 2 weeks minimum, that means I will get debited again before my money is refunded how this can be classified as ethical I do not know.<br> my Caller line still isn't activated and I am still on a private number, the only thing which was sorted was the 30gig loading which isn't my biggest concern, but my money and my identifier which are have not been fixed.<br> advise to fellow consumers I would not recommend MTN as a provider they are unreliable, not only am I inconvenienced but I am also impacted financially. <br> i went to the Sandown store to ask for a progress report today which is more than the 5th time I've been there and no help instead a new log was created. the ref number is:*** and i know this will not speed up my payment process or get my CLI working but its a recording
We are truly sorry for the inconvenience caused.
We can confirm that your account has been credited with R573.83 on the 31st of December 2015.
We've also now requested our Banking Department to refund the amount directly into your Nedbank account. The reference number for the request logged is REQ:***.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
We are truly sorry for the inconvenience caused.
We can confirm that your account has been credited with R573.83 on the 31st of December 2015.
We've also now requested our Banking Department to refund the amount directly into your Nedbank account. The reference number for the request logged is REQ:***.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
