CL
Candice L
1 reviews | Active since Jul 2011
23 Jun 2015, 09:54
No Repair or Return of Cellphone
My Boss's cell phone was sent in through our corporate office (Exxaro) over a month ago, it has not been repaired (due to the strike) but we have now requested for it to be returned, so we can repair it privately but it has been around 2 weeks and we still do not have it! I cannot get through on the number I have been given i.e. ***, I have e-mailed [Email Removed] this morning! <br> <br> the log number is USD ***<br> <br> I NEED THIS CELLPHONE BACK ASAP, if someone can just let me know where to pick it up I will do that rest!!!!!
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Replies (1)
MTN South Africa's replyOfficial
25 Jun 2015, 16:11Hello cvlester,
We are truly sorry for the breakdown in service and for the inconvenience caused.
Due to the industrial action we've been facing by employees across the organisation some of services and departments have been impacted severely.
We've now escalated the matter directly to the management team within our High Volume Repair Centre. We've requested them to check for the booking and confirm where the device is at the moment.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service and for the inconvenience caused.
Due to the industrial action we've been facing by employees across the organisation some of services and departments have been impacted severely.
We've now escalated the matter directly to the management team within our High Volume Repair Centre. We've requested them to check for the booking and confirm where the device is at the moment.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply25 Jun 2015, 16:11
Official
Hello cvlester,
We are truly sorry for the breakdown in service and for the inconvenience caused.
Due to the industrial action we've been facing by employees across the organisation some of services and departments have been impacted severely.
We've now escalated the matter directly to the management team within our High Volume Repair Centre. We've requested them to check for the booking and confirm where the device is at the moment.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service and for the inconvenience caused.
Due to the industrial action we've been facing by employees across the organisation some of services and departments have been impacted severely.
We've now escalated the matter directly to the management team within our High Volume Repair Centre. We've requested them to check for the booking and confirm where the device is at the moment.
Regards
Tim
MTN Complaints Management Team: REQ:***