CT
Celeste T
1 reviews | Active since Aug 2017
16 Aug 2017, 13:22
No relevant feedback
I have app**** for a new contract with MTN Direct already in July 2017. I have received an e-mail stating that the contract has been approved and that the handset will be delivered to me. It`s alrady the 16`th today and I have received no communication from MTN or the courier company to make arrangements for delivery. I phoned MTN Direct to check up what is going on.....was holding on for 20 minutes just to speak to an operator. I was informed that they have changed courier companies and that I will receive a phone call the following week to make arrangements for delivery. 2 weeks later I`m still waiting for my call from the courier company and being sent from pillar to post. This is really bad customer service and not something that I`m used from MTN. How long does it take to send a parcel for delivery to the courier company?
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MTN South Africa's replyOfficial
21 Aug 2017, 13:12Thank you for your post.
We apologize for any inconvenience incurred.
Thank you for your time online and confirmation of the MTN account number.
We have escalated the complaint to the MTN direct supervisor team to assist here, we are aware of the problem with the invoice of the devices before it can be sent to the RTT delivery team.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply21 Aug 2017, 13:12
Official
Thank you for your post.
We apologize for any inconvenience incurred.
Thank you for your time online and confirmation of the MTN account number.
We have escalated the complaint to the MTN direct supervisor team to assist here, we are aware of the problem with the invoice of the devices before it can be sent to the RTT delivery team.
Kind Regards,
Alice van der Merwe
Best regards,
CT
Celeste T's updateReviewer Update
20 Sept 2017, 15:46Today I have phoned MTN once again to follow up on my phone that still have not arrived yet. I was holding on for 20min without the phone being answered. This is utterly disgusting. MTN don`t know what the meaning of customer service is. I Have been waiting for the phone since July 2017.....we are entering the end of September and no relevant feedback. I`m really tired of hearing excuses that the courier company have been changed and you are struggling. It`s not the customers problem at the end of the day but you as company have to come up with a solution. Your reputation in the world is really shocking and even thogh I have been a customer of yours for many years, I am thinking of changing my supplier just on your customer service with this new contract.
CT
Celeste T's update20 Sept 2017, 15:46
Reviewer Update
Today I have phoned MTN once again to follow up on my phone that still have not arrived yet. I was holding on for 20min without the phone being answered. This is utterly disgusting. MTN don`t know what the meaning of customer service is. I Have been waiting for the phone since July 2017.....we are entering the end of September and no relevant feedback. I`m really tired of hearing excuses that the courier company have been changed and you are struggling. It`s not the customers problem at the end of the day but you as company have to come up with a solution. Your reputation in the world is really shocking and even thogh I have been a customer of yours for many years, I am thinking of changing my supplier just on your customer service with this new contract.