No regard for long-time customers

I have been with MTN since the mid nineties

For the first time I opted not to upgrade to a new phone but simply stay in rol***** until a handset of my liking became available

I was recently spammed by calls all day everyday by calls from Rewardsco (Mondo) One day I took the call and was offered an upgrade

This was simply a new sim and a R79 charge every month

Find the full story here

https://www.hellopeter.com/mondo/reviews/poor-after-sale-support-from-rewardscomondo- **********

MTN already has me on the new contract

I have not even seen the new contract!! It was supposed to be delivered to me with the new sim on October 2. It has to date not arrived

I called MTN and was basically fobbed off by Amanda Khoza at mtn ref number 409822 who sounded very bored and uninterested in resolving anything at all

MTN you have NO regard for your customers

How dare you start charging me for a new contract without even delivering the goods??

Mondo says they have sent you an upgrade reversal notification

What are you, I would like to know going to do to solve this??